NIS2 and availability: a plain-language summary (part 4)

This post is about nIS2 and availability: a plain-language summary. It started, as most of our posts do, with an incident that did not go the way we expected.

Testing in production, safely

Every rule starts in log mode. We replay the previous seven days of traffic through it and show exactly which requests it would have affected before anyone can promote it to challenge or block.

This one feature has prevented more incidents than any detection we have ever shipped.

What actually happens during a flood

The first thing to fail during a layer 7 flood is almost never bandwidth. It is connection slots, worker processes or database connections on the origin — resources measured in hundreds or thousands, not gigabits. An attacker who can make each request expensive only needs a few thousand requests per second.

That is why we score requests before they are proxied. By the time a request reaches your origin, it has been attributed to a client, compared against that client’s history and weighed against the current load on the route it targets.

What we got wrong

Our first version challenged too eagerly on mobile networks, where thousands of real users share a handful of carrier-grade NAT addresses. Reputation that is shared is reputation that is noisy.

We now weight fingerprint consistency and session behaviour far more heavily than IP reputation for traffic from known mobile carrier ranges.

Lessons for your own runbook

Know who can change DNS at two in the morning. Know your origin IPs and who can rotate them. Know which routes are expensive, and have a rate limit ready for each of them.

Most outages during attacks are not caused by the attack itself but by rushed changes made while under pressure.

We will follow up with the numbers from the next quarter.